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GMA Deals & Steals Return / Exchange Policy

 

If you purchased on Good Morning America's Deals & Steals and would like to return or exchange your item...

Return Policy:

Because you didn’t hook up, here are the return details:

Returns are accepted within (14) days of purchase.

HERA will only accept a return on merchandise that has not been worn and if the item has the original tags attached. Customers will be responsible for return shipping charges unless your item was received damaged. Any item that is damaged upon receipt must be advised to Customer Service info@heracases.com within 72 hours of delivery or return may not be approved.

 

All returns should be mailed to:

HERA CASES, LLC.

10 NW 42 Avenue

Suite 700

Miami, Fl. 33126

 

Refunds on returns will be processed in the order they are received. Item price(s) will be refunded. Shipping charges cannot be refunded. Please use a mail carrier with insurance/tracking. Hera Cases is not responsible for any items sent back that are lost in transit.

 

 

 

Exchange Process:

Because you didn’t hook up, here are the exchange details: 

Please email shop@heracases.com with following information below:

Order number:

Full name:

Item you wish to get in exchange:  

If the item you are requesting to exchange is available, Hera will notify you with arrangement details.   

Exchanges are accepted within (14) days of purchase.

HERA will only accept an exchange on merchandise that has not been worn and if the item has the original tags attached. Customers will be responsible for return shipping charges and return postage for the items being exchanged. 

All exchanges should be mailed to:

HERA CASES, LLC.

10 NW 42 Avenue

Suite 700

Miami, Fl. 33126

Exchanges will be processed in the order they are received. Once your exchange has been received, HERA will send you an invoice via email for return shipping cost and/or any additional  Shipping charges cannot be refunded. Please use a mail carrier with insurance/tracking. Hera Cases is not responsible for any items sent back that are lost in transit.

 

 

 

 

 

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