Christmas Return & Exchange Policy

Christmas Delivery

To ensure delivery by Tuesday, December 24, 2019, choose Standard Delivery by December 17th, 2019 by 11:59 PM GMT and read the Details and Exceptions information located below.

 

Christmas Returns

Purchases made from 11/15/2019 through 12/24/2019 on heracases.com may be returned for credit towards the original form of payment through 01/15//2020. Items must be returned in original condition with attached Hera Hang Tags and must be accompanied by the packing list or original sales receipt.  All other conditions of our Return Policy Apply. Customer is responsible for return shipping. 

 

Gift Returns 

The original order number from the packing list or Order Confirmation email is required to process gift returns. Please include this with your gift. 

 

Christmas Exchanges

Purchases made from 11/15/2019 through 12/24/2019 on heracases.com may be exchanged for another item by 01/15//2020.  Items must be returned in original condition with attached Hera Hang Tags and must be accompanied by the packing list or original sales receipt. Hera is responsible for shipping.

 

We understand that holiday shopping can be hectic and that the people on your list can be picky, or you may have ordered the wrong size.  We hope that this list of return policies has been helpful.  Now go shopping with a renewed confidence and, of course, have a Happy Holiday!