Exchange Policy


 Exchanges are accepted within (14) days of purchase.

Please send an email: for complete exchange instructions.

HERA will only accept an exchange on merchandise that has not been worn and if the item has the original tags attached. Customers will be responsible for return shipping charges and return postage for the items being exchanged.


All exchanges should be mailed and received within (14) days of purchase to:


10 NW 42 Avenue

Suite 700

Miami, Fl. 33126


Exchanges will be processed in the order they are received. Once your exchange has been received, HERA will send you an invoice via email for return shipping cost and/or any additional  Shipping charges cannot be refunded. Please use a mail carrier with insurance/tracking. Hera Cases is not responsible for any items sent back that are lost in transit.